Request deletion of your ViaNexis Driver account and data

What does account deletion mean?

A permanent ViaNexis Driver account and data deletion request means that, after review and identification, access linked to the driver account and deletable personal data may be removed or anonymized by the service operator. Recording a request does not by itself confirm whether an account exists for the details you submitted, and it does not trigger immediate automatic deletion.

What is not account deletion?

1. Uninstalling the app: removing it from your phone does not delete the account or data stored on the server.

2. Signing out: the session ends; the account and data remain.

3. Unlinking from a company: the driver profile and company assignment may be separated without immediately deleting all personal data.

4. Account suspension: sign-in and app access may be temporarily restricted; data usually remains.

5. Permanent account and data deletion request: this is the only account-deletion process. Submit a request on this page without signing in: https://vianexis.eu/en/driver-app/account-deletion

What can be deleted, and what may remain?

Deletable or anonymizable data may include account credentials and profile data, push tokens, and other personal data where no other legal basis requires retention. Data may remain where required by law, security, fraud prevention, audit, contract, accountability, or legal claims (for example certain transport documents, signature evidence, security audit logs, or the privacy-request record). Operative use of retained data is restricted. Data retained by a carrier company under its own legal obligations may follow separate rules.

Steps in processing the request

1. The request is recorded as an operational case. 2. Proportionate identity verification where needed. 3. Determination of ViaNexis and — if relevant — carrier-company controller roles. 4. Identification of deletable, anonymizable, and retained data categories. 5. Manual execution (deletion/anonymisation, token revocation, access termination). 6. Closing notice to the contact address provided.

Do not submit a password, PIN, or full identity document on this first form. The request may require full name, account email or phone number, and a contact email.

Identity verification and remedies

Proportionate identity verification may be requested. For questions or complaints, write to privacy@vianexis.eu; you may also lodge a complaint with the NAIH. Controller: Turul Atilla, sole proprietor and operator of the ViaNexis brand. Application: ViaNexis Driver.